About Us
This web site is owned and operated by SF Services who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our contact details:
SF Services,
Foxtail Road,
Ransomes Europark,
Ipswich,
Suffolk,
IP3 9RT,
United Kingdom
Phone: 01473 707201
Fax: 01473 271601
Email: sales [at] sfhotfoil [dot] com
VAT Registration No: 521357470


Company Registration No: 2402690

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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping outside the UK, place your order and your card company will convert the transaction to your own currency.

We accept Visa, Visa Debit, Visa Electron, MasterCard, Solo and Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note that the Euro prices displayed in the shop are meant as a guide only and may not reflect the exchange rate you receive from your bank or credit card company.

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Shipping And Handling
We use UPS to ship our products, the table below explains the various services. Our shop is set up so that once you enter your location it willl only show you the shipping options available to that location. The only cost we pass on is what our couriers charge us. Next Day delivery within the UK (excluding Northern Ireland) is £4.13. For other locations the shipping price will appear as part of the checkout process once you have entered your location. If your country is not listed please contact us

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Delivery Schedule
Provided we receive your order by 2.00pm we will have it packed and shipped that day, orders received after 2.00pm will be shipped on the next business day.

Express
  • Delivery to most business areas within the UK by 10.30am next day.
  • Over 70% of all business addresses in the EU, Liechtenstein, Norway and Switzerland as early as 10.30am or by 12.00 noon, latest.
  • Over 75% of all businesses in the USA and major business areas of Canada by 10.30am on the second business day.
  • To 90% of all businesses in the USA and major business areas of Canada by 12.00 noon on the second business day.
  • To select areas in Asia as early as 10.30am or by 12.00 noon, latest, in 2 to 3 business days.
Express Saver
  • Delivery to most business areas within the UK by 12.00 noon next day.
  • Virtually all business areas in the EU, Liechtenstein, Norway and Switzerland the next business day.
  • To all businesses in the USA and major business areas of Canada by the end of the second business day.
  • Across Asia by the end of the day in 2 to 3 business days.
Standard
  • Delivery to most businesses in the UK by the end of the next business day.
  • Dependable delivery across Europe in 1 to 5 business days.


You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

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Tax Charges
For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.

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Credit Card Security
When the order is placed at our website, credit and debit card information is processed by Sage Pay (formerly Protx). Sage Pay is level 1 PCI DSS (Payment Card Industry Data Security Standards) compliant and are active members of the PCI SSC (Security Standards Council).

All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to you from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. They are not held in clear text on any web site.

Once on Sage Pay's systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

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Guarantee
Subject to the conditions of this Article SF Services warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of 12 (twelve) months (unless otherwise specified) from the date of shipment by SF Services or collection by the Customer from SF Services's premises (the "Warranty").

The Warranty is given by SF Services subject to the following conditions:

1. The Customer shall promptly notify SF Services of any defect becoming apparent and SF Services shall not be liable in respect of any defect (whether latent or not) which shall not have been notified within the said Warranty period; and

2. SF Services shall be under no liability in respect of any defect arising from fair wear and tear or for damage, negligence, abnormal working conditions, failure to follow SF Services's instructions (whether oral or in Writing), misuse, alteration, tampering or repair of the Goods without SF Services's approval in Writing; and

3. SF Services shall be under no liability under the Warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment; and

4. SF Services shall be under no obligation in respect of any defect in the Goods arising from any drawing, design or specification supplied by the Customer; and

5. the above warranty does not extend to parts, materials or equipment not manufactured by SF Services, in respect of any of which the Customer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to SF Services; and

6. for the avoidance of doubt we do not accept any liability for any consequential loss no matter how caused.

The Customer shall comply with all instructions of SF Services regarding the return of the Goods (to be by and at the expense of the Customer) and inspection of the Goods to ascertain whether the claim under the Warranty is valid and SF Services's decision in this respect shall be final and binding on the Customer.

Where any valid claim is notified to SF Services under the Warranty in accordance with this Article SF Services shall be entitled to repair or replace (at its sole discretion) the Goods (or the part in question) free of charge but SF Services shall have no further liability to the Customer and further SF Services shall have no liability to the Customer in the event that the Warranty conditions set out in this Article are not met.

SF Services shall be under no liability in respect of any defect or failure resulting from the negligent repair or any alteration or modification to the Goods by the Customer or any third party which is made without the consent in writing of SF Services.

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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01473 707201 (International +44 01473 707201) or fax us on 01473 271601 or write to us at SF Services, Foxtail Road, Ransomes Europark, Ipswich, Suffolk, IP3 9RT, United Kingdom

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Privacy Policy
SF Services do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

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Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

The items sold in this shop are consumables and as such if you want to return them to us for a refund they should be unused and in their original packaging.

Subject to this you are entitled to cancel your order and return the goods within 7 working days. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

We reserve the right to charge up to 20% of the order value to cover administrative, re-stocking and shipping costs.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.


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